Privacy Policy: How We Protect Your Data When You Download SVG Files
At SVGWave, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or purchase digital products.
This policy applies to all users who access or use our website and services. By using SVGWave, you agree to the terms outlined below.
1. Information We Collect
- Personal Data: When you place an order, sign up for an account, download a file, or contact support, we may collect your name, email address, billing information, and other contact details.
- Usage Data: We automatically collect anonymous data related to your behavior on the site (e.g., pages viewed, download history, time spent) for performance analysis.
- Device & Technical Data: We may collect device type, IP address, browser type, and language preferences.
2. How We Use Your Information We use your data to:
- Fulfill and manage your orders
- Send order confirmations, invoices, and updates
- Provide technical and customer support
- Personalize your experience on SVGWave
- Improve our website content and features
- Prevent fraud and enforce our terms of use
- Comply with legal and tax obligations
3. Third-Party Services We only share your data with verified third parties to perform core services:
- Payment processors: Stripe and PayPal handle all payment transactions. We do not store or access your credit card details.
- Email providers: For communicating order status and promotions
- Web analytics tools: Google Analytics and similar tools help us understand traffic trends (IP anonymization enabled)
- Hosting providers: Our website is hosted on secure servers with SSL certificates to ensure data safety
4. Cookies & Tracking Technologies Cookies help us improve your experience by:
- Remembering preferences like language or currency
- Tracking anonymous usage data
- Enabling site features like login and cart
You may disable cookies in your browser settings at any time, though some features of the website may become unavailable.
5. Data Retention & Security
- We retain your order and account data for as long as necessary to comply with business, legal, and tax regulations
- All user data is encrypted in transit and stored on secure servers with restricted access
- Regular audits and software updates are performed to prevent unauthorized access
6. Your Rights Under GDPR and CCPA Depending on your location, you may have the right to:
- Access a copy of your personal data
- Correct inaccuracies in your information
- Request deletion of your data (except where required by law)
- Object to processing for marketing purposes
- Withdraw consent at any time
To exercise your rights, email us at: support@svgwave.com
7. Children’s Privacy svgwave does not knowingly collect personal information from children under 13. If you are a parent and believe your child has submitted data, please contact us immediately for removal.
8. International Users If you are accessing SVGWave from outside the United States, please note that your data may be transferred to and processed in the U.S., where our servers and third-party partners are located.
9. Policy Updates We reserve the right to update or modify this Privacy Policy at any time. All changes will be posted on this page with a new effective date. We encourage users to review this page periodically.
Effective Date: May 6, 2025
Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at support@svgwave.com.